Shipping and Returns

Shipping & Returns – HLTMiniatures

Shipping Insurance

UK shipments:
– Select “Insured Shipping (UK)” at checkout to protect against loss or damage
– Recommended for peace of mind
– Typical UK couriers: Royal Mail, Parcelforce, Evri

International shipments:
– Orders are insured by default up to £500

Reporting Damage

We can only reimburse damages if your order was shipped with insurance.

To file a claim, email hltminiatures@outlook.com with subject “Damage + [your order number]” and include:
– Outer packaging with shipping label visible
– Inner packaging and protective material
– The items (1 overview photo + 2 close-up photos)

Please send small-format photos. We’ll contact you with next steps once received.

Backorders

Items on backorder will be:
– Shipped automatically with your next order or
– Shipped separately (additional postage charges apply)

Returns

To return undamaged items, include:
– A short note explaining the reason for return
– A copy of your order confirmation

Shipping & Handling Costs

HLTMiniatures does not profit from postage. Rates cover:
– Quality packaging materials
– Protective wrapping to ensure safe delivery
– Handling and preparation

A small surcharge covers the carrier’s base rate and handling costs.

Right of Withdrawal (UK Customers)

– Cancel within 14 days of receipt without giving a reason
– Return within another 14 days
– Full refund issued once items are received in good condition

Important:
– Return postage is your responsibility
– Items must be returned with all accessories and, if possible, in original packaging
– To exercise this right, email hltminiatures@outlook.com. Refunds processed within 14 days of receiving the return

Return Address:
HLT Miniatures, 27 Mayflower Court, Highbridge, Somerset, TA9 3BQ, United Kingdom